SALON|SPA ETIQUETTE 

What if I need to cancel my appointment? 
Kindly cancel your appointment before closing the night before to create opportunities for new appointments and to avoid the $25 same day cancellation policy.

Who will help me decide how to choose my treatments?  Our Sales Associates will help you plan the perfect spa experience, including the best sequence for your services.

How early should I arrive?
We recommend that you arrive 10-15 minutes prior to your spa appointment and 5 minutes prior to your salon appointment so that you have time to change and relax before we get started.

Why do some service providers charge more than others?
All of our staff receives up to the minute advanced education on a continuous basis.  We have technical levels to help you choose based on professional experience.

May I request a male or female?
Yes, but we cannot guarantee the availability of a particular service provider.  All of our spa employees are trained to drape sheets discreetly over the areas of the body not involved with the treatment.  We respect and protect your privacy at all times.

Can I bring my children with me to the spa?
To maintain the calming atmosphere of the spa, children are not permitted.  For the safety of your children, we ask that they not accompany you to an appointment as they cannot be left unattended

How can I get the hair style you gave me at home?
Your appointment is also an education - so please feel free to ask us about technique, products and your cut.  We're happy to answer any questions so that you can replicate your style from home!

Is there a minimum age requirement to enjoy the salon or spa?
All esthetic guests must be at least 12 years of age and guests for body treatments must be at least 16 years of age.  Children of all ages are permitted in the salon, when accompanied by an adult.

Can I have my cell phone?
We ask that you keep your cell phone off during services to prevent disruption of services and other guests.  This includes the salon, where cell phones should not be used during a service so that we may communicate with you about your chosen style.

What do I wear during my salon service or spa treatment?
Most body treatments are enjoyed without clothing.  Undergarments may be worn if preferred.  In the salon, a wrap will be provided to preserve your clothing from colour and stray hair.  Most importantly, wear what is comfortable to you.

What if I have special health considerations?
Please notify the Sales Associates if you have high blood pressure, allergies, other physical ailments or disabilities or if you are pregnant at the time of booking.  All spa guests will be asked to complete a brief medical questionnaire upon check-in, designed with your well being in mind.

What about my jewelry and valuables? 
Please leave such items at home or in your hotel safe.  While there are lockers available in the spa; EvelineCharles does not assume any liability for personal items.

What about my comfort? 
Whether it's the amount of massage pressure or the volume of the music...just ask us.

What if I'm late for my appointment?
Arriving late will limit the time for your treatment, potentially reducing its effectiveness and your pleasure.  Your treatment will end on time so that the next guest is not delayed.

What about gratuities?
Gratuities are not included in the price of our services, treatment packages or gift certificates. 

What about payment for spa services?
We accept EvelineCharles gift certificates, Visa, Master Card, American Express, Traveler's Cheques, Debit Cards and Cash.