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Position

Location Manager

Location

Edmonton - West Edmonton Mall

Closing Date

Until position is filled. 

Job Description
& Duties

EvelineCharles Salons|Spas could be just the place for your career in management. You will have your hands on your store's operations, including staffing, customer satisfaction, product and service quality, financial performance, security and safety. Best of all, you'll be leading a team of great people committed to creating a welcoming environment for customers. 

*This position is Tuesday through Saturday, 9 a.m. - 6 p.m., with the possibility of a reasonable amount of overtime

Responsibilities and essential job functions of the Location Manager include, but are not limited to, the following:

Leadership
  • Setting goals for the team, developing organizational capability and modeling how we work together.
  • Displays a "customer comes first" attitude
  • Drives the implementation of company programs by developing action plans and directly motivating and instructing the team to implement them to meet operational and organizational objectives
  • Manages with integrity, honesty and knowledge that promote the culture, values and mission of EvelineCharles
  • Plans, identifies, communicates and delegates appropriate responsibilities and practices to the team to ensure smooth flow of operations
  • Provides coaching and direction to the salon team to take action and to achieve operational goals
  • Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement
Planning and Execution
  • Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements
  • Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the salon team
Business Requirements
  • Providing functional expertise and executing functional responsibilities
  • Solicits customer feedback 
  • Uses tools to achieve operational excellence in the salon. Tools include payroll, monthly reporting, quarterly business review, cash management and inventory management 
  • Analyzes financial reports to identify and address trends and issues in salons performance

Qualifications

Summary of Experience
  • Minimum 3 years of progressively responsible retail or hospitality experience
  • Minimum 2 years of supervision experience preferred 
  • Experience analyzing financial reports
Required Knowledge, Skills & Abilities
  • Ability to manage salon operations independently
  • Ability to manage effectively in a fast-paced environment 
  • Ability to manage multiple situations simultaneously 
  • Ability to manage resources ensuring established service levels are achieved at all times 
  • Knowledge of customer service techniques 
  • Knowledge of supervisory practices and procedures 
  • Organization and planning skills 
  • Strong operational skills in a customer-service environment 
  • Strong problem-solving skills 
  • Team-building skills 
  • Ability to communicate clearly and concisely, both orally and in writing 
  • Strong leadership skills, with the ability to coach and mentor others 
  • Ability to plan and prioritize workload 
  • Ability to handle confidential and sensitive information
Education
  • Degree in business, or a closely related field, may substitute for a portion of the required experience

Compensation

  • Salary plus bonus (*determined by education and experience)
  • Management-level benefits
  • Product and service discounts, including an excellent Beauty Package! Enjoy your services at any of our 9 locations.

Application Process

Please send resume and cover letter by email to careers@evelinecharles.com  , Attention: Human Resources