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CONTACT US
We greatly value your input. Please take a moment to review our Guest Feedback Form and let us know about your EvelineCharles Experience.
CONTACT INFORMATION
Name
Email
Phone
Date of Visit (optional)
Service Received (optional)
Location (optional)
Edmonton - City Centre
Edmonton - West Edmonton Mall
Edmonton - Southgate Centre
Calgary - South Centre
Calgary - Chinook Centre
Calgary - Market Mall
Vancouver - South Granville
Kelowna - Orchard Park Mall
PLEASE SELECT THE AREAS OF BUSINESS YOU WOULD LIKE TO COMMENT ON
Guest Services
Our Locations
Products
Call Centre
Website
GUEST SERVICES
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The booking process
Your service provider
Front desk sales service
Comments about your service
Overall guest experience
THE BOOKING PROCESS
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Was your call answered in a timely manner?
yes
no
Was your booking done in a friendly, courteous fashion?
yes
no
Was your guest service coordinator knowledgeable about the services you were calling about?
yes
no
Did you recieve a confirmation call?
yes
no
If you have any additional comments, please write them here.
YOUR SERVICE PROVIDER
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Did your service provider listen to your requests about your service?
yes
no
Were you treated with warmth and friendliness?
yes
no
Did you enjoy your service?
yes
no
Did you feel educated about your services and suggested products at the conclusion of your service?
yes
no
At the completion of your service, did you receive a prescription pad for suggested products to keep your service up from home?
yes
no
Would you recommend your service provider to friends or family?
yes
no
If you have any additional comments, please write them here.
FRONT DESK SALES SERVICE
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Did the front desk greet you warmly?
yes
no
Were you checked in for your appointment efficiently?
yes
no
Were you offered a beverage?
yes
no
Did the sales associate walk you to the change room and/or the spa?
yes
no
If you have any additional comments, please write them here.
COMMENTS ABOUT YOUR SERVICE
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Were you pleased with your service?
yes
no
Did you feel that your money was well spent for the service you recieved?
yes
no
If you have any additional comments, please write them here.
OVERALL GUEST EXPERIENCE
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General comments box.
OUR LOCATIONS
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Your impression of the store you visited
Did the cleanliness and organization of the location meet your expectations?
yes
no
What would you have improved on?
What was missing from your visit?
Were the retail displays enticing?
yes
no
Please provide us with some feedback about your experience at EvelineCharles?
OUR PRODUCTS
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Are there EvelineCharles products you can't live without?
yes
no
Please let us know what they are?
Is there a product you wish we made?
yes
no
Send us a product review
CALL CENTRE
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If you have any comments about the call centre, please include them here.
WEBSITE
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If you have any comments about the website, please include them here.
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